Support

Tell us what happened

Include your game name, device model, app version and build from Preferences → About, what you were doing, and any visible error. A screenshot can help. Never send passwords, sign-in codes, account tokens or payment-card information.

Sign-in and saved games

Use Preferences → Account to add or sign in with email. Enter a requested code privately in the app; codes expire after 10 minutes. If your email does not arrive, check spam and wait for the app's resend option. Tell support if you cannot recover your game.

Linking NudistClubhouse.com is optional. It connects a separate website account to your game; it does not replace the game's account controls.

Purchases and shells

For a missing purchase, first use Restore Purchases in the shop for restorable items. Shell packs are consumable; restoring does not buy or credit a pack again. If an item is still missing, tell us the store, product and approximate purchase time. We can arrange a private ownership check if needed. Keep full receipts and purchase tokens out of public posts.

Apple and Google handle their store payments and refund requests. Deleting a game account does not automatically issue a refund.

Privacy or account deletion

Read the privacy policy or follow the account-deletion instructions. You can request account deletion by email even if you no longer have the app. We verify ownership before deleting an account.